Help Center
Find answers to your questions and get the help you need to make the most of your eSIM experience
Browse by Category
Find answers organized by topic
Getting Started
Basic setup and installation guides
Device Setup
Device-specific configuration help
Billing & Plans
Payment and subscription questions
Coverage & Roaming
Network coverage and travel tips
Troubleshooting
Common issues and solutions
Account & Support
Account management and contact info
Help Articles
Browse our comprehensive guides and solutions to common questions
How to Install eSIM on iPhone (iOS 12.1+)
Step-by-step guide to activate your eSIM on iPhone using QR code or manual setup.
Setting Up eSIM on Android Devices
Complete instructions for Android eSIM activation across different manufacturers.
Troubleshooting No Network Connection
Common solutions for eSIM connectivity issues and network selection problems.
Refunds and Cancellation Policy
Information about refund eligibility and how to cancel unused data plans.
eSIM Activation Timing and Best Practices
Important information about eSIM activation delays and when to purchase.
Checking Device Compatibility
How to verify if your device supports eSIM and carrier unlocking requirements.
Customer Support and Contact Information
How to reach our support team and get help with technical issues.