Account & Support

Get help with your order

Find your saved order and the information to include when contacting support.

Keep access to your order

Keep your saved recovery code or backup file private. Use it to reopen your order before the recovery deadline shown there.

Include your order number, device model, destination and any error message. Tell us what you have already tried.

Keep recovery codes and eSIM installation codes private. They are not needed in your first support message.