Help Center

Browse by Category

Find answers organized by topic to help you get the most out of your eSIM

• Getting StartedEssential guides to help you get started with eSIM3
• Device SetupStep-by-step instructions for different devices1
• TroubleshootingSolutions for common eSIM issues1
• Billing & PlansInformation about pricing, refunds, and data plans1
• Account & SupportAccount management and support options1

• Get help with your order

  Find your saved order and the information to include when contacting support.

  Account & Support

• Install an eSIM on iPhone

  Use your order’s QR code or manual details, then configure mobile data on your iPhone.

  Getting Started

• Refunds and Cancellation Policy

  2 min read

  Information about refund eligibility and how to cancel unused data plans.

  Billing & Plans

• Install an eSIM on Android

  Find the installation steps for Google Pixel and Samsung Galaxy. Menus vary by device and software version.

  Device Setup

• Troubleshoot a mobile data connection

  Check your order, coverage and phone settings if your installed eSIM is not connecting.

  Troubleshooting

• When to install and activate

  Check your package’s rules before installation. Payment, eSIM preparation and activation are separate stages.

  Getting Started

• Check device compatibility

  Verify your exact model’s eSIM support, purchase region and carrier lock before buying.

  Getting Started