Help Center
Find answers to common questions and learn how to get the most out of your eSIM
Browse by Category
Find answers organized by topic to help you get the most out of your eSIM
Getting Started
Essential guides to help you get started with eSIM
Device Setup
Step-by-step instructions for different devices
Troubleshooting
Solutions for common eSIM issues
Billing & Plans
Information about pricing, refunds, and data plans
Account & Support
Account management and support options
Help Articles
Browse our comprehensive guides and solutions to common questions
Customer Support and Contact Information
How to reach our support team and get help with technical issues.
How to Install eSIM on iPhone (iOS 12.1+)
Step-by-step guide to activate your eSIM on iPhone using QR code or manual setup.
Refunds and Cancellation Policy
Information about refund eligibility and how to cancel unused data plans.
Setting Up eSIM on Android Devices
Complete instructions for Android eSIM activation across different manufacturers.
Troubleshooting No Network Connection
Common solutions for eSIM connectivity issues and network selection problems.
eSIM Activation Timing and Best Practices
Important information about eSIM activation delays and when to purchase.
Checking Device Compatibility
How to verify if your device supports eSIM and carrier unlocking requirements.