Troubleshooting
Troubleshoot a mobile data connection
Check your order, coverage and phone settings if your installed eSIM is not connecting.
Check your order and coverage
Open your order page. Check that installation details are ready, your destination is covered, and the package is within its validity and data allowance.
Set up mobile data
When your plan’s instructions say to connect, select the travel eSIM for mobile data:
- Enable data roaming on the travel eSIM if your plan requires it.
- Turn off data roaming and automatic data switching for your home line to avoid unintended home-carrier data charges.
- Enter the access point name (APN) only if the installation details require it.
- In your covered destination, turn off Wi-Fi briefly and check that mobile data works.
Try connecting again
With the travel eSIM enabled, briefly turn airplane mode on and off or restart your phone. If you choose a network manually, use one listed for your package.