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Install your eSIM

Use the installation details on your order page. Keep an internet connection while you add the eSIM.

Before you start

Check these before adding the plan to your phone:

  • Use an unlocked device that supports eSIM in its purchase region.
  • Read your plan’s activation rules. Some plans start when installed; others require arrival or a travel date.
  • Connect to Wi-Fi or another reliable internet connection.
Check your device

  1. Open the installation details

    Return to your order page after payment. Wait until the eSIM’s installation details are available.

    If you closed the page, use your recovery code or backup file to reopen the order.

    Display the QR code on another screen, or use the manual details shown with your eSIM.

    Recover an order

  2. Add the eSIM to your phone

    Follow the instructions for your phone. Menu names vary by software version and language.

    iPhone

    1. Open Settings, then Cellular or Mobile Data, and choose Add eSIM.
    2. Choose Use QR Code and scan your eSIM’s code. For manual setup, choose Enter Details Manually.
    3. Follow the prompts and give the plan a name you recognize, such as Travel.

    Android

    Google Pixel

    1. Open Settings, then Network & internet, SIMs, and Add SIM.
    2. Choose the option to set up an eSIM, then scan your code or enter the supplied details.

    Samsung Galaxy

    1. On Samsung, open Settings, Connections, SIM manager, then Add eSIM.
    2. Choose the option to set up an eSIM, then scan your code or enter the supplied details.

    Follow the prompts to download and add the plan. Other Android brands use different menu names.

  3. Set up mobile data

    When your plan’s instructions say to connect, select the travel eSIM for mobile data:

    1. Enable data roaming on the travel eSIM if your plan requires it.
    2. Turn off data roaming and automatic data switching for your home line to avoid unintended home-carrier data charges.
    3. Enter the access point name (APN) only if the installation details require it.
    4. In your covered destination, turn off Wi-Fi briefly and check that mobile data works.

Phone setup instructions