Troubleshooting No Network Connection

First Things First

Remember: eSIM activation can take several hours after purchase. We recommend activating one day before you need to use it.

Quick Fixes

1. Check eSIM Status

• Ensure your eSIM profile is enabled
• Verify it's selected for mobile data
• Check if roaming is enabled (if traveling)

2. Restart Network Settings

iPhone:

1. Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Android:

1. Settings > System > Reset options > Reset Network Settings

3. Manual Network Selection

iPhone:

1. Settings > Cellular > Network Selection
2. Turn off "Automatic"
3. Select a network from the list

Android:

1. Settings > Network & Internet > Mobile network
2. Advanced > Automatically select network (toggle off)
3. Choose available network

Common Issues & Solutions

No Signal/Service

• Wait 24 hours after purchase for full activation
• Toggle Airplane mode on/off
• Restart your device
• Check if you're in a supported country

Data Not Working

• Verify data roaming is enabled
• Check APN settings are correct
• Ensure eSIM is selected for data

Can't Install eSIM

• Verify device is carrier unlocked
• Check internet connection during installation
• Try installing via WiFi instead of cellular

Still Having Issues?

If problems persist after trying these steps, please contact our support team at [email protected]. Include:

• Device model and OS version
• Country/location you're in
• Error messages received
• Steps you've already tried

Our team will help resolve connectivity issues quickly.