eSIM Activation Timing and Best Practices

Critical Timing Information

⚠️ Important: Your eSIM may not work for several hours after purchase due to the activation process. We strongly recommend purchasing and activating your eSIM one day before you plan to use it.

Why Activation Takes Time

Resource Allocation Process

1. Immediate Purchase Confirmation: You receive your QR code instantly
2. Provider Coordination: We coordinate with local network partners
3. Resource Allocation: Local providers allocate network resources
4. Profile Activation: Your eSIM profile becomes fully functional

This process can take 2-24 hours depending on:

• Destination country
• Local provider requirements
• Time zones and business hours
• Network traffic

Best Practice Timeline

✅ Recommended Approach

• Day Before Travel: Purchase and install eSIM
• Installation Day: Complete setup and testing
• Travel Day: eSIM ready to use immediately upon arrival

❌ Not Recommended

• Purchasing eSIM right before departure
• Assuming immediate activation
• Waiting until you arrive at destination

Testing Your eSIM

After installation but before travel:

1. Enable the eSIM profile
2. Check if it shows network coverage (may be limited until travel)
3. Verify it appears in your device settings
4. Test that you can switch between SIM profiles

What If It's Still Not Working?

If your eSIM isn't functioning after 24 hours:

1. Check Device Settings:

   • Ensure eSIM is enabled
   • Verify data roaming is on
   • Confirm correct SIM selected for data
2. Try Network Reset:

   • Toggle airplane mode
   • Restart device
   • Reset network settings if needed
3. Contact Support:

   • Email: [email protected]
   • Include your order details
   • Describe the issue you're experiencing

Planning Your Purchase

For Short Trips (1-3 days)

• Buy eSIM 2 days before departure
• Allow full day for activation and testing

For Longer Trips (1+ weeks)

• Buy eSIM 1-2 days before departure
• Install and verify functionality before travel

For Business Travel

• Always purchase minimum 1 day early
• Test connectivity before important meetings/calls

Remember: Our support team at [email protected] is always available to help with any activation issues or questions.