Terms of Service

Last updated: September 22, 2025

1. Acceptance of Terms

By using Aeronnect's eSIM services, you agree to these Terms of Service. Please read them carefully.

2. Service Description

We provide eSIM services for mobile connectivity. Our service includes:

  • eSIM profile delivery
  • Customer support

3. Fair Use Policy

Some unlimited plans are subject to a fair use policy:

  • Usage limits are specified in the product name or description
  • We reserve the right to suspend or disable service if limits are exceeded
  • Service quality may be adjusted to prevent network congestion

4. Payment and Refunds

Payment terms:

  • All payments are processed through NOWPayments
  • The payment processor's AML (anti-money laundering) policy is applicable, and Aeronnect does not have the ability to influence it.
  • Aeronnect does not use KYC (Know Your Customer) procedures in any form
  • Prices are as listed at time of purchase
  • Refunds will only be issued in the event that delivery or use of the product cannot be fulfilled due to a fault on Aeronnect's side.

5. Service Limitations

Please note:

  • Service availability depends on local network coverage
  • Speed and quality may vary by location
  • Some devices may not be compatible with eSIM technology

6. Contact Us

For questions about these terms, please contact us at [email protected]