Customer Support and Contact Information

Primary Support Contact

📧 Email: [email protected]

This is our main support channel for all inquiries including:

• Technical installation issues
• Connectivity problems
• Account questions
• Billing inquiries
• Refund requests
• General assistance

When to Contact Support

Before Purchase

• Device compatibility questions
• Coverage area verification
• Plan recommendations
• Pre-travel setup advice

During Installation

• QR code scanning issues
• Installation failures
• Device recognition problems
• Manual setup assistance

After Purchase

• Activation delays beyond 24 hours
• No network connectivity
• Data usage questions
• Profile switching issues

What to Include in Your Email

To help us assist you quickly, please include:

• Order number (if applicable)
• Device model and operating system version
• Destination country
• Detailed description of the issue
• Error messages (if any)
• Steps already tried

Response Times

• Standard inquiries: Within 24 hours
• Technical issues: Priority response within 12 hours
• Travel emergencies: Escalated for faster resolution

Self-Help Resources

Before contacting support, you may find answers in:

• This help center
• Installation guides
• Troubleshooting articles
• FAQ sections

Important Reminders

1. Purchase timing: Buy eSIM one day before travel
2. Activation delays: eSIM may take several hours to activate
3. Refund policy: Generally not available after QR code delivery due to resource allocation
4. Issue resolution: Most problems can be resolved through support rather than refunds

Alternative Solutions

Our support team can often provide alternatives to refunds:

• Technical assistance for installation issues
• Plan modifications when possible
• Troubleshooting for connectivity problems
• Guidance for future purchases

Remember: We're here to help ensure you have a successful eSIM experience. Don't hesitate to reach out to [email protected] with any questions or concerns.