Refunds and Cancellation Policy

Important Policy Information

Refunds are generally not available for most countries after receiving your QR code. This is due to the allocation of resources from local providers, which allows us to keep our prices low and competitive.

Why This Policy Exists

When you purchase an eSIM plan:

1. We immediately allocate resources with local network providers
2. These resources are reserved specifically for your use
3. This allocation happens as soon as we generate your QR code
4. This system allows us to offer significantly lower prices than traditional roaming

When Refunds May Be Available

Limited exceptions may include:

• Technical issues preventing eSIM installation
• Service not available in purchased destination

What to Do Instead

All issues should be resolved through our support team at [email protected]

Our support team can help with:

• Installation and activation problems
• Connectivity issues in your destination
• Technical troubleshooting
• Plan modifications when possible

Before Purchasing

To avoid issues:

• Verify your device is eSIM compatible
• Check that your device is carrier unlocked
• Confirm your destination is in our coverage area
• Purchase and activate 1 day before travel

Need Assistance?

Contact [email protected] for:

• Pre-purchase questions
• Installation help
• Technical support
• Account assistance

We're here to ensure you have the best possible experience with our eSIM service.